About the brand

What is Zuri by Zainab?
Zuri by Zainab, established in 2012 by Zainab Fawad, is a fashion brand known for its bespoke clothing. It showcases a variety of collections including ready-to-wear, luxury prêt, and occasion wear.

Orders and Shipping

How can I place an order?
Orders can be placed through the website, via WhatsApp, or by contacting sales@zuribyzainab.com.
Do you offer international shipping?
Yes, we offer international shipping via reputable courier services like DHL. Delivery times and charges vary based on destination and weight.
What are the shipping charges?
Local delivery charges within Pakistan are 250 PKR. International shipping costs depend on the destination and package weight.

Payments and Pricing

What payment methods are accepted?
The website supports various payment methods, including direct payment gateways that comply with PCI-DSS standards for secure transactions.

Returns, Exchanges, and Refunds

What is your return policy?
We have a no return, no exchange, and no refund policy, except for cases where the items are defective, damaged, or different from what was ordered.
How can I cancel my order?
Orders can be canceled before they are processed. Once processed, cancellation requests cannot be entertained.

Privacy and Security

How do you handle customer information?
Customer information collected during purchase or browsing is used to enhance the shopping experience. Customers can opt-in for marketing communications and have the right to withdraw consent at any time.
Is my personal information secure?
Yes, we follow industry best practices and PCI-DSS requirements to ensure your personal information is securely handled.

Contact and Support

How can I get in touch for support or complaints?
For any support or complaints, you can contact us via WhatsApp at +923343458961 or email at sales@zuribyzainab.com. We strive to respond within 48 hours.

For more detailed information on policies or to browse their collections, please visit Zuri by Zainab's website.